Saturday, February 23, 2008

Acer Laptop and Microsoft Outlook 2007 Problems

Firing up the newly installed full version of Microsoft Outlook 2007 on an Acer laptop caused the following error message to display:

The required file RTFHTML.dll cannot be found in your path. Install Microsoft Office Outlook again.

Clicking OK etc and attempting to restart the application generated the next error:

This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem.

Completing a repair and restart cycle of Office 2007 Professional didn't help the matter any, and the same two error messages were received again in succession. After some forum trawling, I found pointers to the Acer utilities that come pre-installed, specifically the Data Management component which adds encryption and decryption facilities to Vista. To get Outlook working I had to complete the following steps:

  1. Uninstall Acer eDataSecurity Management from HiTRUST Inc. from Programs and Features
  2. Run Microsoft Office 2007 Setup and select the Repair option
  3. Reboot

That's it - Outlook should now be up and running again. I've always distrusted hardware makers software utilities, and this has done little to convince me otherwise. I guess it may be possible to reinstall the Acer stuff and get everything working (it probably registers with the pre-installed trial version of Outlook).


Anonymous said...

Thanks a bunch... i thought i was going nuts...

Anonymous said...

It worked for me, too; same problems, uninstalled EDataSecurity Management, ran Outlook 2007, and it repaired itself. Thanks a bunch!

Christopher Walker said...

Awesome! Had no idea that it would ever be the Acer.

Anonymous said...

Excellent, worked a treat!


Richard said...

Thank You Very Much, Worked for me right away, saved me tons of time and hair pulling!

Anonymous said...

This worked. Thanks.